Several brands have shut down their Ontario sites since the regulated market opened in April 2022, most recently Casumo in spring 2026. When it happens, the money in your account is still yours, but the operator’s closing notice will inform you how long you have to collect it.
The AGCO’s rules set out what an operator owes you, and the closures so far show how that works in practice. The full list of brands that have gone is in operators that have exited Ontario.
What do the rules say about your balance?
The AGCO’s Registrar’s Standards don’t include a procedure for an operator leaving the province. However, they do set out what a player is owed whenever an account stops working, and those rules still apply during a closure:
- Your balance: Standard 3.22 says a player must be able to recover the balance owed to them, even if the account has been deactivated or frozen for inactivity.
- Withdrawals: Standard 5.71 says withdrawals have to be paid accurately and as soon as is practicable, after the normal identity and payment checks.
- Dormant accounts: Standard 3.17 requires operators to make reasonable efforts to tell players about money left in inactive accounts.
- Complaints: Standard 1.16 requires complaints and disputes to be recorded and dealt with in a timely, fair and transparent way.
The standards say player funds must be “clearly and appropriately managed,” but they don’t spell out a trust account or a set reserve. That hasn’t been tested in Ontario, because every operator that has left so far did so voluntarily and gave players time to cash out.
How a closure usually plays out
Operators have handled their exits in a similar order, though the gap between each step varies a lot:
- Notice: Players get an email, and the operator usually publishes the dates on its site or social media.
- Deposits stop: Casumo switched off deposits a week before play ended. Coolbet did it a day before.
- Play stops: Games close and the sportsbook stops taking bets.
- Withdrawal window: You can still log in to cash out. Fitzdares allowed six days after its last bets, Casumo allowed two weeks, and Conquestador allowed six months.
- Accounts close: After the deadline, you can’t access the account anymore.
The withdrawal window is what matters most, and it can be short. Standard 3.22 says the balance is still owed after the account closes, but getting it back then means chasing a company that no longer operates in Ontario. Treat the date in the email as the real deadline or aim to withdraw days before it.
What happens to each part of your account
Your cash balance
Withdraw it as soon as you get the notice. Normal verification still applies, so if you haven’t finished your ID verification, start it straight away, because the payment can’t go out until it’s done. Ontario withdrawal times covers what else can slow a payment down.
Balances below the minimum withdrawal
Most sites set a minimum withdrawal, and a closure doesn’t remove it. If your balance is under the limit, ask support how it will be returned before the deadline passes.
Open bets and unfinished games
Bets on events after the closing date are normally voided, and the stake is returned. Check your bet history once play stops to make sure every voided stake has come back. If a game is cut off mid-round, the AGCO’s rule on interrupted games (Standard 4.21) requires the operator to pay what you’d won so far or return the bet, whichever is better for you.
Your personal information
Closing the account doesn’t delete your records. Standard 3.21 says data from a removed account must be kept under the standards’ record-keeping rules, which set a minimum of three years.
Self-exclusion
If you’ve self-excluded through BetGuard, the exclusion covers every regulated site, so it still applies to any site you try to join next. A self-exclusion you set up only with the closing site doesn’t carry over to other sites.
What to do if your money doesn’t arrive
- Save the closing notice. Keep the email or a screenshot showing the dates.
- Download your transaction history. Do it before the account closes, since you’ll lose access to it afterwards.
- Complain to the operator first. Every regulated site has to have a complaints process. Keep any reference number you’re given.
- Escalate to the AGCO. If the operator doesn’t resolve it, you can file a complaint with the AGCO.
When a site changes hands instead of closing
Sometimes a familiar brand disappears without the company leaving. PokerStars Ontario stopped play on May 7, 2026, and came back as PokerStars on FanDuel. Accounts didn’t move across, so players had to sign up again, and balances not withdrawn by June 4 were sent by cheque to the address on file.
A rebrand can still mean a new account and a deadline, so read a notice about a “move” as carefully as one about a closure.
How to make an exit easier before it happens
Operators have given at least a few days’ warning so far, but a few habits mean a closure won’t catch you out:
- Finish ID verification when you open the account, not when you want to withdraw.
- Keep the email and mailing address on your account up to date, since that’s where closure notices and cheques go.
- Don’t leave more money in your account than you plan to play with.
- Check that a site is on iGO’s regulated list before you sign up. Sites that aren’t on it don’t have to follow any of the rules above.
You must be 19 or older to gamble online in Ontario. If gambling has stopped being entertainment, ConnexOntario is free, confidential and available 24 hours a day at 1-866-531-2600.